Questions people ask before and after signing up.

A working mobile number, an email address and your NID details. Business accounts may also be asked for trade licence information.

Usually a few minutes during business hours. Submissions made late at night are typically reviewed the next morning.

No. Registration is free and standard reseller accounts carry no subscription. The platform earns from the transaction spread.

Yes. The web panel is fully usable on mobile, and there is an Android app for daily counter work. On mobile you can also add the site to your home screen and it will open like an app.

Send through bKash, Nagad, Rocket or bank transfer to the platform account, then submit the transaction ID in your dashboard. It is credited once verified.

Mobile banking deposits are usually credited within minutes of submitting the transaction ID. Bank transfers follow banking hours.

Yes, subject to the withdrawal terms accepted at sign-up and any holds against in-flight transactions. Requests are raised from your dashboard.

Contact support with the correct reference as soon as possible. Incorrect submissions are held rather than rejected outright, so it is usually recoverable.

Most confirm in under two seconds. Operator-side congestion can push this out; the status updates on its own and the transaction is never left in limbo.

The amount is reversed to your wallet automatically, recorded against the original transaction ID. You do not need to raise a ticket.

No. Once an operator confirms delivery, the balance is on the customer number and cannot be recalled. This is why the confirmation step exists.

The operator has accepted the request but has not returned a final result. Wait for it to resolve rather than resending — resending risks a duplicate.

Transaction history is retained and searchable by number, amount, date, status or reference. You can export a date range for your own records.

No. The web panel and Android app need no technical setup at all. The API is only for those running their own software.

Generate it from your dashboard after verification, then register the server IP addresses that will use it. Keys only work from registered addresses.

Yes — ask support to enable sandbox keys so you can build against realistic responses without spending balance.

Update the whitelist in your dashboard before the change takes effect, otherwise requests will be rejected.

Yes. Sub-accounts can be created with their own limits and permissions, and every action is logged against the account that performed it.

It is a second check before money moves, so an unattended counter machine cannot be used to drain your wallet.

Change your password and transaction PIN immediately, revoke any API keys from the dashboard, and message support so we can review recent activity with you.

WhatsApp is fastest and is staffed around the clock. Phone and email are also available and are listed on the contact page.

Bangla or English, whichever you prefer.

The transaction ID or reference, the number involved and roughly when it happened. That is usually enough to resolve it in one message.